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FAQ
Frequently asked questions
Everything you need to know before booking with us.
Choose your tour, select date and number of guests and complete the booking form. You will receive an email confirmation immediately.
Yes. You can pay a deposit or the full amount securely by Visa or Mastercard. You can also reserve now and pay later.
Cancel free of charge up to 48 hours before the tour. Later cancellations may be non-refundable. See our cancellation policy for details.
Most tours can be booked as a small group or as a fully private tour for your family or friends.
We pick you up at your hotel or accommodation in São Tomé city area. Other locations on request.
Comfortable shoes, sun protection, a light rain jacket, insect repellent, water, swimwear and cash for small purchases.
Portuguese, English and French. Tell us your preference when booking.
São Tomé and Príncipe is a peaceful destination. We follow safety practices on every tour and can advise on health and visas.